22nd July 2021 Letter from the Partners to all Patients
Help Nuffield Road Medical Centre to help you
GP surgeries across the country are under enormous stress, with the whole NHS currently experiencing some of the most severe pressures in its 70 year history.
We have remained open throughout the pandemic, whilst managing staff isolation, shielding, huge changes to the way we work, including technology, infrastructure and practice process, all alongside delivering our own part of the COVID vaccination program and continuing to offer a primary care service.
Whilst we have dedicated staff, the impact has resulted in staff working longer hours, being exhausted, and stressed: some staff in recent months have chosen to move on to other roles outside of our practice. Recruiting replacements is not easy as all GP surgeries are in the same position.
Our appointment availability is based on the number of staff we have on the day, and whilst we have identified ideal staffing levels, which in turn provide us with clinical cover to meet demand, we are not always able to sustain the level we would want.
We ask our receptionist to establish as much information as possible when the appointment is booked, which allows safe effective decisions to be taken regarding which clinician is most appropriate for the appointment to be booked with.
We also have the availability of extended out of hours service, delivered by Cambridge GP federation as an extension to NRMC. These appointments are delivered from our Nuffield Road premises at a more convenient time, later in the evening or at weekends.
Please do not ask to be seen as an emergency or urgent case unless you have a genuine medical need, as this prevents us from dealing with those that really do.
Finally we are here to help and all staff are committed to helping our patients and are doing their best under very difficult circumstances. We ask that you treat our staff with respect and politeness at all times as we will do to you.
We will continue to adapt processes within the practice ensuring we capture what changes have been made for the better of the patients, and which ones need to be reviewed.
We thank you for your patience and understanding
The Partners of Nuffield Road Medical Centre
15th July 2021
Visiting Nuffield Road Medical Practice? Please continue to wear a face covering and social distance
All of our COVID-19 secure measures remain in place and this will not change when Government guidance changes on 19 July 2021.
Patients are asked to continue to wear a face covering, unless they are exempt, and to follow social distancing when visiting our GP Practice.
This follows the national Infection Prevention Control (IPC) Guidance for all healthcare settings and will help to ensure the safety of our staff and patients at all times.
Thank you for your continued support.
7th July 2021
Walk in Covid Vaccinations - The Cambridgeshire and Peterborough NHS has launched Vaccinators on Tour, a new mobile vaccinator team that is powered by NHS staff to help get us all get back to doing the things we love. Anyone aged 18 or over is invited to get their COVID-19 jab from The Vaccinators at any of their forthcoming locations – no appointments required - just rock up. New walk-in clinics include the Guildhall, Cambridge this weekend (Sat and Sun from 8am- 8pm), Meadows Community Centre (Saturday 10am-4pm) and Doddington Hospital (Sat and Sun from 9am – 5.30pm). This is alongside a range of walk-in clinics for 1st or 2nd AstraZeneca doses running at Vaccination Centres and Pharmacies. All dates can be found on the new dedicated the Vaccinators on Tour website via www.thevaccinators.co.uk that will updated daily with latest information.
14th June 2021
COVID-19 Vaccination programme – update
We are currently no longer running a Covid-19 vaccination service at this practice. Please find information below for patients on to access vaccine services locally.
Awaiting first dose?
Once eligible, patients will be invited by the National Booking Service to book an appointment at one of the local Vaccination Centres or Pharmacy sites online via or by calling 119.
For people under 40 without other health conditions, it's currently advised that it's preferable to have another COVID-19 vaccine instead of the Oxford/AstraZeneca vaccine. You can find out further information in the latest patient information leaflet.
Awaiting second dose?
Any patient who received their first dose at the practice but has not yet taken up their invite for their second dose can still book their appointment online at nhs.uk/covidvaccination or by calling 119.
You will be asked for your name, postcode and NHS number (patients can still book if do not have this) and then you will be offered a choice of appointments at one of the local Vaccination Centres or Pharmacy sites that is offering the same vaccine as you received for your first dose.
JCVI guidance recommends you receive your second dose between eight and 12 weeks after your first dose. However, if it has been over 12 weeks you are still encouraged to book an appointment to receive your second dose to ensure you have maximum protection.
The COVID-19 vaccine is safe and effective and protects you and those around you. It’s the biggest vaccination programme in NHS history and has already saved thousands of lives by preventing the spread of Covid-19. Please book your second dose today.
For further information on COVID-19 vaccines, visit nhs.uk/covidvaccine
Patients under 50 will be sent their invitations for vaccinations direct from the NHS. Do not contact the practice as we are not involved in the vaccination of this cohort.
Staffing week commencing 5th April
Please be aware that from Wednesday 7th April we are deploying a larger number than previously to the Covid vaccination clinics. In addition we will be sending staff into care homes to help with the programme. We will therefore have less staff in reception and clinical appointments during this period.
Please be patient whilst we support this vital piece of work.
We are currently working hard to deliver the COVID-19 vaccine to eligible patients in the priority groups, at the same time as providing care to all those who need it.
You will be contacted when it is your turn to be vaccinated by either:
- A letter or text from the National Booking Service inviting you to book at a local vaccination centre
- A text, call or letter from your GP Practice
If you are aged 60 or over, are Clinically Extremely Vulnerable, in receipt of Carers Allowance, or a frontline Health or Social Care worker you can now book direct online via nhs.uk/covidvaccination or by calling 119.
If you are not eligible yet, please wait to be contacted. The NHS will let you know when it's your turn to have the vaccine.
Whether you have had the vaccine or not, please continue to follow all the guidance in place to control the virus and save lives.
Further information on the COVID-19 vaccination programme, including frequently asked questions and patient information leaflets here
15th February 2021
We will make contact directly with those eligible for the next vaccinations. At the moment we do not have details of when the vaccine for this group will be available. Please do not contact the practice, we will contact you directly.
3rd February 2021
Our next clinic is Saturday 6th February at East Barnwell medical centre. The practice will make contact directly those those due to be invited.
2nd February 2021
We are awaiting our next delivery of vaccines before inviting our next patients for their vaccination at the East Barnwell site.
Patients may also receive a NHS letter inviting them to book directly and attend the vaccination site at the Grafton Centre. This is not administered by the staff at Nuffield Road Medical Centre.
2nd February 2021
Help us help you – busy service
All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with covid-19 in the community, and other deteriorating conditions too.
We are also delivering the huge and vitally important covid-19 vaccination programme. Please do not contact us regarding a vaccine, we will contact you.
So that we can focus on these really important issues, we will understandably be prioritising urgent care.
This means that when you contact us, we may have an initial conversation with you to understand how urgent your health needs are.
If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with. You may be asked to rebook at a later date, or at a safer time (e.g. attending for a non-urgent blood test).
Do please make sure that you continue to get in touch with us if you need to. This is particularly important if:
your problem is genuinely urgent
you have a long term condition that is getting worse
you are worried about symptoms that might indicate cancer
Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies. Your local pharmacist can also help with minor complaints too.
For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via 0300 300 0055.
If you’re experiencing a mental health crisis, call the First Response Service by calling 111 and select option 2 (in Wisbech call 111, select option 1 and ask to be put through to the First Response Service).
The Cambridgeshire County Council has a range of support and information to help in times of urgent need: telephone 0345 045 5202 8am-6pm weekdays 9am-1pm Saturdays. Outside office hours if someone is in danger telephone 01733 234724. In an emergency, call 999. Also see https://www.cambridgeshire.gov.uk/residents/adults.
Thank you very much for helping us all manage under these very difficult circumstances.
Covid 19 Vaccination
Nuffield Road Medical Centre, as part of the Cambridge City Primary Care network will start to vaccinate patients at the end of week commencing 18th January in vaccination priority groups one and two (patients aged over 80, frontline health and social care workers, and care home residents)
The designated vaccination centre will be at East Barnwell Medical Centre and not from the premises here at Nuffield Road.
We will contact every patient as they become eligible for vaccination and arrange your appointment with you.
Please be patient, we are working with less staff because of staff self isolating, staff working at the vaccination centre and staff making vaccination appointments.
Please don't call us to book as it is essential we keep our phone lines free for patients who are unwell.