Nuffield Road Medical Centre

You do not need to phone the practice you can now contact us about a urgent or non urgent medical need, administrative or prescription query by clicking on the above link.

If you have a urgent or non urgent medical issue, please select 'I want help for a medical issue'

If you have an admin request e.g. prescription / fit note or request for information, please select 'I have an admin query'

Answer a few short questions and we will get back to you on the day. 

The submitted forms will only be read during working days. 

The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. Incase of any emergencies while the surgery is closed, please contact 111 during out of hours or 999 if this is an emergency.

If you are not able to fill the online form - a member of the team can request an appointment for you over the phone on your behalf.

Please be courteous to our staff, all our team are doing their very best to support all our patients.  Abusive or discriminatory behaviour will not be tolerated.

You and Your Practice

This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS). More details can be found through the links below.

When and how can you contact your general practice?

Your general practice is open from 8.00am to 6.30pm, Monday to Friday. 

Throughout these hours you, or your carer on your behalf, can:

• Visit the practice
• Call them
• Go online using the practice’s website or the NHS App.

You can choose the way you contact your practice based on what is best for you. Some practices may have longer hours or may ask that you contact them via phone or in person for urgent queries.

What if the practice is closed?

If you need urgent help for your physical or mental health when the general practice is closed, and you cannot wait until they open, go online to 111.nhs.uk or call 111. They will tell you what to do next.

What if it’s an emergency?

If it’s a serious or life-threatening emergency, go straight to A&E (Accident and Emergency) or call 999.

What happens when you contact your practice to request an appointment?

Whether you make your request by phone, on-line or visiting your practice, you may be asked to give your practice some details so that they can assess what is best for you based on your clinical need. The practice team will consider your request for an appointment or medical advice and tell you within one working day what will happen next.

This could be:

• An appointment that day or a subsequent day
• A phone call that day or a subsequent day
• A text message responding to your query
• Advice to go to a pharmacy or another NHS service.

Your practice will decide what is best for you based on your clinical need.

Your practice cannot tell you to just call back the next day.

Who might help you?

You might be offered a face-to-face appointment or a phone call with a GP or other member of the practice staff, like a nurse or pharmacist.

If you have a carer, they can speak for you with your consent.

You can ask to see a preferred healthcare professional, and the practice will try to meet your request, although you might have to wait longer for that person to be available.

It can be helpful to see the same healthcare professional, particularly if you have a long-term health condition.

From what age can you see a GP on your own?

If you are 16 or older, you can make and go to appointments by yourself.

If you are under 16, you can still ask to see a GP without your parent or guardian. The GP will decide if that’s appropriate for you.

What if you need extra help?

If you do not speak English, you can ask for interpretation services in your preferred language when you make an appointment.

If you need extra help like longer appointments, a quiet space, wheelchair access, or information in a different format, tell your practice and they will try to help.

For further information on this, please click here.

Do you want to help someone with their GP services, or choose someone to help you?

From the 25th of November 2024

If you are both patients at our surgery you can apply to help someone manage their GP services or choose someone to help manage yours.

GP services are things like booking appointments, ordering repeat prescriptions and viewing medical records. You choose the services you want to get or give access to.

Do you want to manage your child's repeat prescriptions online?

You can also get online access to book their appointments and view their medical record.

Once this is set up, you can then access these services through the NHS App.

Find out how to Manage health services for others (NHS website)

This service is designed and run by the NHS, so your personal information is safe.