1st October 2021
When a receptionist says there are no more appointments
All medical practices across the country are struggling to meet the demand on Primary Care. Nuffield Road Medical Centre is no different than all other local practices. Once the receptionist advices that all medical appointments for that day have gone, patients are advised to contact 111 or to see a pharmacist for medical advice.
Medical appointments are like anything else, once they are gone they are gone. We realise this is frustrating, please refer to the letter from the Partners of Nuffield Road Medical Centre below.
22nd July 2021 Letter from the Partners to all Patients
Help Nuffield Road Medical Centre to help you
GP surgeries across the country are under enormous stress, with the whole NHS currently experiencing some of the most severe pressures in its 70 year history.
We have remained open throughout the pandemic, whilst managing staff isolation, shielding, huge changes to the way we work, including technology, infrastructure and practice process, all alongside delivering our own part of the COVID vaccination program and continuing to offer a primary care service.
Whilst we have dedicated staff, the impact has resulted in staff working longer hours, being exhausted, and stressed: some staff in recent months have chosen to move on to other roles outside of our practice. Recruiting replacements is not easy as all GP surgeries are in the same position.
Our appointment availability is based on the number of staff we have on the day, and whilst we have identified ideal staffing levels, which in turn provide us with clinical cover to meet demand, we are not always able to sustain the level we would want.
We ask our receptionist to establish as much information as possible when the appointment is booked, which allows safe effective decisions to be taken regarding which clinician is most appropriate for the appointment to be booked with.
We also have the availability of extended out of hours service, delivered by Cambridge GP federation as an extension to NRMC. These appointments are delivered from our Nuffield Road premises at a more convenient time, later in the evening or at weekends.
Please do not ask to be seen as an emergency or urgent case unless you have a genuine medical need, as this prevents us from dealing with those that really do.
Finally we are here to help and all staff are committed to helping our patients and are doing their best under very difficult circumstances. We ask that you treat our staff with respect and politeness at all times as we will do to you.
We will continue to adapt processes within the practice ensuring we capture what changes have been made for the better of the patients, and which ones need to be reviewed.
We thank you for your understanding.
The Partners of Nuffield Road Medical Centre
15th July 2021
Visiting Nuffield Road Medical Practice? Please continue to wear a face covering and social distance
All of our COVID-19 secure measures remain in place and this will not change when Government guidance changes on 19 July 2021.
Patients are asked to continue to wear a face covering, unless they are exempt, and to follow social distancing when visiting our GP Practice.
This follows the national Infection Prevention Control (IPC) Guidance for all healthcare settings and will help to ensure the safety of our staff and patients at all times.
Thank you for your continued support.
Nuffield Road Medical Centre where the team work together to provide high quality NHS services
Welcome to our Website
Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
Our Statement of Purpose
To provide the highest standards of patient-centred healthcare, utilising fully the resources available to us whilst treating all our patients with equality and respect.
To see our full Statement of Purpose click HERE
One Click Away
Convenience doesn’t stop there and you can now access a number of services online. Making and cancelling appointment, ordering repeat prescriptions, viewing test results, viewing your summary care record and sending us your comments are just a click away. For more information
iPad and iPhone users can access the online service on the move. Just search for 'SystmOnline' within the App Store and download it free to any ios device.
If you haven't already got login details you can apply for them by coming in to the Practice and providing photo ID and completing an application form.
For more information click HERE
We Encourage Feedback
If you would like to let us know about your experience at Nuffield Road Medical Centre you may e-mail us at CAPCCG.NRMCpatients@nhs.net please note we are unable to accept appointment requests or cancellations via e-mail. Alternatively we encourage feedback on the NHS Choices Website
(Site updated 18/11/2021)